FAQ – Shipping and Store Pick-Up

• How long will it take for Sexyland to process and deliver my order?

Some delivery delays may occur due to extreme weather conditions or during periods of increased demand.

Express Post:
In addition to our order processing time of up to 3 business days, delivery via Express Post usually takes 1–3 days. We recommend allowing up to 7 business days for your order to be delivered before contacting us.

Standard Delivery:
These packages typically take between 3-7 business days, though it can be a little longer outside metropolitan areas. A 3 business day processing time also applies.

• What happens if my order gets lost or stolen in transit?

We’re sorry to hear your package went AWOL! Once we’ve dispatched an order and it’s out of our hands, Sexyland cannot be held liable for lost or stolen parcels, but we’re happy to assist in resolving any delivery issues you may have. Please reach out to us if you have any questions or concerns.

• Store Pick-up

Store pick-up is available for both online and phone orders from all store locations between 9am and 11pm.